Last updated: 17/8/2025

At Bold Knight, we are committed to protecting your privacy and handling your personal data responsibly, transparently, and securely. This policy explains how we collect and use your information exclusively for purposes related to communication and the operation of our services, including contact forms and campaigns on platforms such as LinkedIn, Meta, Google, and similar.

1. Data Controller

Bold Knight

Website: https://boldknight.ai

Contact email: info@boldknight.ai

2. Information We Collect

When you fill out our forms or contact us, we may collect the following information:

• First and last name

• Email address

• Country or region

• City

• Job title and role

• Company name

• Company size

• Industry

• Phone number (if applicable)

We may also collect other contact details from individuals acting on behalf of companies, as well as additional information your company may provide for the operation of our automation solutions.

3. Purpose of Data Processing

We will use your personal data solely for the following purposes:

• To send you information about our products, services, or relevant content for your business.

• To contact you for commercial or marketing purposes (e.g., to offer you a demo or meeting).

• To send newsletters with updates, educational content, and useful resources.

• To configure and train AI agents when a commercial relationship exists and your company has authorized the use of such information.

We do not sell or rent your personal data. We may only share it with third-party service providers (such as CRM platforms, marketing automation tools, or cloud servers) when strictly necessary for our operations and always under contractual terms or privacy policies that ensure confidentiality and data protection.

4. Legal Basis for Processing

We process your data based on:

• Your explicit consent, given when you complete and submit our forms, or

• Legitimate interest in the context of B2B business relationships.

5. Tools and Platforms Used

We use automation and CRM tools to efficiently manage the collected information, communicate with you, and optimize our business operations.

These tools comply with international privacy standards and are subject to contractual terms or privacy policies that safeguard your data.

6. Your rights

You have the right to:

• Access the data we hold about you

• Correct inaccurate data

• Request the deletion of your data

• Withdraw your consent and unsubscribe from our communications at any time

You may exercise these rights by contacting us at: info@boldknight.ai

If your data was provided by a client company as part of our automation services, you should exercise these rights directly with that company, according to the relationship you have with them.

7. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies, including LinkedIn Pixel, Facebook Pixel, and Google tools, to analyze traffic and improve your browsing experience.

You can manage your cookie preferences through your browser settings or the options available on our site.

8. Specific Use of WhatsApp Business and Meta Platforms

When our clients connect their WhatsApp Business accounts through the Bold Knight application:

• We collect and process incoming and outgoing messages, conversation identifiers, associated phone numbers, and messaging metadata.

• This information is used exclusively to enable communication between the client company and its contacts through our automation platform.

• We share strictly necessary data with Meta Platforms, Inc. for the operation of the WhatsApp Business API.

• We do not access, use, or share conversation contents with third parties for purposes other than the service requested by the client company.

9. Data Retention and Security

• Messages and contact-related data are stored only for the time necessary to fulfill the communication and automation purposes requested by the client company.

• We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or improper disclosure.

• Once the contractual relationship with the client company ends, data is securely deleted or anonymized.

10. Data Deletion by End Users

If you are an end user of a company using Bold Knight and you wish to have your data deleted:

• You must contact the company that owns the WhatsApp Business account, as they are the data controller.

• You may also write to info@boldknight.ai, and we will cooperate with the client company to ensure your information is deleted in accordance with the law.

11. Changes to This Policy

Our application complies with the Meta Developer Terms and the WhatsApp Business Platform Privacy Policy.

All information collected is processed in accordance with applicable data protection laws and is strictly limited to what is necessary to enable the integrations approved by Meta.

12. International Data Transfers

Where data is transferred outside your country, we ensure adequate protection in line with GDPR, CCPA, and other applicable regulations, including the use of standard contractual clauses when required.

13. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected such information, we will delete it immediately.

14. Children's Privacy

We reserve the right to update this policy at any time. The date of the latest update will always appear at the top of this document. We encourage you to review it periodically.